Reset your password from the app
If you are locked out of your account, the first step you should take is to attempt a password reset. To do so, when you reach the Log In page, tap ‘Forgot password?’.
After you’ve done this, you will see a prompt to enter your email address. When you enter your email, we will send a link to reset your password.
Gaining access to your account through support
If you do not remember what email you used to sign up for tilr or are unable to login for some reason other than your password, you can contact us directly from the tilr website. First, go to www.tilr.com. On this page, you will see a speech bubble on the bottom-right corner of your screen. Click this bubble.
By clicking this bubble, you will be able to speak with a live tilr representative. You will see the tilr representatives that are currently available to help you. In the box that says ‘Send a message’, describe the problem that you are having in as much detail as you can provide. We will then help you find a solution for this issue.