Reset your password from the app
If you are locked out of your account, the first step you should take is to attempt a password reset. To do so, tap Login from the main screen, then tap ‘Forgot password.’

After you’ve done this, you will see a prompt to enter your email address. When you enter your email, we will send a link to reset your password.

Click ‘change my password’ from this email, then enter a new password that meets the specifications listed below ‘new password.’ After entering and confirming your new password, you’re all set! Return to the app and login using your new password.

If you are unable to remember your email address, please contact us at support@tilr.com and we will work to get you logged back into your account.

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